Frequent questions

QuestionAnswer
What is GatorSys?An all-in-one management platform for Discord communities — tickets, AI support, moderation, departments, documents, and custom commands, from one bot and one dashboard.
Is there a dashboard?Yes. Everything is configured from the web dashboard at gatorsys.xyz, and the bot runs it live in your server.
Do changes need a restart?No. Settings you save in the dashboard apply immediately — there's no deploy step.
How do I get support?Join our support server and open a ticket.
Where do I start?Head to Setup to configure permissions and modules, then enable the features you want.

AI support

QuestionAnswer
Does the AI answer tickets automatically?Yes. With AI support enabled, the bot answers what it can from a knowledge base you control and escalates the rest to staff. See AI support.
How does it get smarter?Members mark answers Resolved or Unresolved. Resolved reinforces the answer; Unresolved logs a knowledge gap for you to fill.
Which model powers it?The ticket AI is powered by OpenAI's models, grounded in the knowledge you provide.